Show us the problem.
Record your screen and send it with your request. Our team sees what you see.
Help Desk
People you can turn to.
A familiar team for everyday IT. Get help over video, work with us remotely, and see us in your buildings throughout the week.
Service contracts with remote support + one to five days on site per week
The Virtual Office
Need it faster? See a technician on video.
When technology interrupts the day, get a live person over video. Show the technician what's happening and work together to get it resolved.
Suzor IT Virtual Office
A live technician over video in
30seconds
or less.
or less.
Monday–Friday7 AM–4 PM Eastern Time
During staffed hours, under your service contract.
See how it works
- 01Open the Virtual Office.
Connect with a member of our team over video.
- 02Show us what’s happening.
No need to know the technical terms. Start with what you see.
- 03Work on the problem together.
A technician helps with the issue and explains the next step.
Your service contract
Dedicated on-site support time.
Combine virtual and remote support with time in your buildings. Contracted on-site presence can range from one to five days a week.
Keep your internal IT team and let us share the work, or turn day-to-day staff support over to us. We build the mix around your people and your locations.
Find the right support mixBuild the right balance
3on-site days
per week
per week
Virtual & remote support across your contracted schedule
Guideby Suzor IT
Help right on your screen.
Guide is Suzor IT’s AI-assisted support tool for your staff and our technicians. It combines on-screen help with human support and insight into your network.
See where to click.
Follow highlights on your own screen, through every step of the task.
Company-wide results
Care you can measure.
99%Customer satisfaction
< 7 minAverage first response
< 4 hrAverage full resolution
These figures reflect Suzor IT company-wide results. Service commitments are defined in your contract.
Good to know
The practical details.
The right support relationship starts with knowing who is covered, when help is available, and how we work together.
How is Help Desk support contracted?
Help Desk is typically a service contract combining virtual and remote support with contracted on-site presence. On-site support can range from one to five days per week. We agree on the people, systems, requests, and coverage included in your service.
When can staff use the Virtual Office?
The Virtual Office and remote Help Desk are staffed Monday–Friday, 7 AM–4 PM Eastern Time. During staffed hours, staff can connect with a live technician over video in 30 seconds or less. Your service contract defines the coverage schedule for your organization.
Can you work alongside our internal IT team?
Yes. We agree on the requests Suzor handles, the responsibilities your team keeps, and how we hand work between teams. Contracted on-site presence gives that relationship time in your buildings as well as remote support.
Which Guide support features are available?
Staff can record their screen within Guide and send it with a request for help. Show me provides step-by-step on-screen guidance: it highlights where to click, explains the action, and moves through the steps of a solution.
Is Help Desk covered by your 24/7 monitoring service?
Help Desk is a separate support service staffed Monday–Friday, 7 AM–4 PM Eastern Time, with coverage agreed in your contract. Network monitoring and incident response are staffed 24/7 under the network and security service.
Already working with Suzor?
Use your organization’s agreed support process for help. This page is for exploring the service.
Let’s talk support
Help your staff can count on.
Tell us your staff size, how requests come in, and how long people wait. We’ll suggest the right remote and on-site mix.
Let’s talk
Prefer to talk?(978) 633-0090