SMS Communications Policy
How Suzor IT uses text messages with customers, and how to opt out.
Suzor IT sends SMS messages to customers for the following purposes:
- Help desk ticket updates (status changes, resolution confirmations, requests for additional information)
- Scheduled maintenance and service interruption notices
- Appointment confirmations and on-site arrival notifications
- Account or invoice notifications
How customers opt in
Customers consent verbally to receive SMS during phone-based support interactions. When a customer contacts Suzor IT support by phone, the representative asks whether the customer would like to receive text-message updates related to the support request. Consent is documented in the customer record at the time of the call.
Message frequency
Frequency varies. Most customers receive fewer than 4 messages per month. High-touch active engagements may receive more.
Message and data rates may apply.
How to get help
Reply HELP to any Suzor IT message to receive instructions, or contact support at 978.633.0090 or help@suzorit.com.
How to opt out
Reply STOP to any Suzor IT message at any time to stop receiving SMS. You will receive a final confirmation message and no further messages will be sent.
Privacy
SMS opt-in data and consent records are not shared with third parties for marketing purposes. See our Privacy Policy for details.
Contact us
Phone: 978.633.0090
Email: help@suzorit.com