Get help quickly.
Share what’s happening, get clear next steps, and connect with our team to work through the problem.
Guideby Suzor IT
AI speed. Human expertise.
Guide is Suzor IT’s AI-assisted support tool for your staff and our technicians. It combines on-screen help with human support and insight into your network. Get help, learn as you work, and keep your day moving.
Guideby Suzor IT
Aware of your environment
Show the issue
Follow every step
More time for your work
Less time stuck.
Guide helps keep IT systems operational, builds confidence with everyday software, and brings potential threats to the people who can act.
Learn as you work.
Real-time guidance shows staff where to click and what to do, helping them get more from the software they use.
Escalate potential threats.
Bring suspicious activity to our team for investigation and response, helping reduce cybersecurity incidents.
Show me
One highlight at a time.
Guide highlights where to click, explains what to do, and moves to the next action. Follow the steps on your own screen, through the whole task.
Show meConnect a second screen
GuideStep 1 of 3
Open Display settings.
Start with the highlighted setting on your screen.
Choose Extend these displays.
Guide moves to the next control and shows what to choose.
Apply your changes.
Follow the final highlight to finish setting up your screens.
Two screens. Ready to work.
A complete task, with help at every step.
Screen recording attached
A clearer picture. A personal response.
Show the issue. Start the conversation.
Some problems are easier to show. Send a screen recording in Guide so our team can see where you’re getting stuck.
- 01Share what you see.
Capture the steps leading to the issue and include the recording with your request.
- 02Work through it together.
Our technicians use that context to investigate and help. For a live conversation, connect over video through the Virtual Office.
Connected to your IT
Aware of your environment.
Guide connects support with network and security insight. It helps our team turn alerts and assessment findings into clear priorities.
That context helps our technicians investigate issues, escalate potential threats, and respond effectively.
Guideby Suzor IT
Clear prioritiesNetwork, security, and cloud alerts form a tangled web. Related signals move together, the web straightens into rows, and three example actions emerge.
- Investigate suspicious sign-insSecurity · Incident response
- Restore the affected connectionNetwork · Technical response
- Review cloud access settingsCloud · Assessment follow-up
Meet Guide
A few helpful answers.
How AI, on-screen guidance, and our people work together.
What is Guide?
Guide is Suzor IT’s AI-assisted support tool for your staff and our technicians. It combines on-screen help with human support and insight into your network.
How does Show me help someone through a task?
Guide highlights the relevant control on your screen, explains what to do, and moves to the next action. You follow the steps in the application you are already using, through the full task.
How do we show the team a problem?
Record what is happening on your screen within Guide and send it with your support request. Our technicians can see the steps leading to the problem and help you work through it.
Is a real person still part of the support?
Yes. Guide blends AI with Suzor’s technical team. Our technicians help investigate issues and work through problems with your staff. Help Desk clients can also use the Virtual Office for live video support during staffed hours.
How does Guide fit with our other Suzor IT services?
Guide connects Help Desk support with network and security insight. It helps our technicians organize alerts and assessment findings, prioritize work, and investigate potential threats. We discuss the features, access, and setup for your organization as part of your service.
Put Guide to work
Give your people a clearer next step.
See what Guide can do for your people.
Walk through a support request, follow the on-screen highlights, and explore how Guide fits your organization.