A critical monitoring boundary
Device-health support is not security-event monitoring.
A separate annual technical-support agreement keeps the system healthy. It does not make Suzor IT a central station, video operator, or emergency responder.
< 7 min
Average first reply
< 4 hr
Average full resolution
Technical system health
- ✓Equipment-health and uptime monitoring
- ✓Response when a device goes offline
- ✓Software updates
- ✓Technical troubleshooting and remediation
- ✓Coordination of related technical work
Security events — not provided
- ×Watching live or recorded video
- ×Alarm or security-event monitoring
- ×Central-station monitoring
- ×Dispatch or emergency response
- ×Paging or mass-notification